At Aniyax LLC, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund, subject to the terms and conditions outlined below.
1. Eligibility for Returns and Refunds
You may be eligible for a return or refund if:
- You notify us of your intent to return the product within 15 days of receiving your order.
- The product is in its original condition, including all tags, labels, and packaging.
- The product has not been used, washed, or altered in any way.
2. Non-Eligible Items
Certain items are non-returnable, including:
- Items marked as final sale.
- Personalized or custom-made items.
- Perishable goods.
- Health and personal care items (e.g., bedding items that have been used).
3. Return Procedure
To initiate a return, please follow these steps:
- Contact our customer support team at support@aniyax.com with your order number, details of the item you wish to return, and the reason for the return.
- Our team will provide you with instructions on how to return the item, including the return address.
- Ensure that the item is securely packaged to prevent damage during transit.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7 business days. Please note that shipping and handling fees are non-refundable.
5. Return Shipping Costs
You are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@aniyax.com. We will arrange for a replacement or refund, including any applicable shipping costs.
7. Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request. However, if the order has already been processed and shipped, you may need to follow our return policy.
8. Contact Us
If you have any questions, concerns, or requests regarding our Returns and Refund Policy, please contact us at:
Email: support@aniyax.com
Phone: +14243826823
Postal Address:
13691 GAVINA AVENUE
451 SYLMAR, CA 91342
Thank you for choosing Aniyax LLC.We value your satisfaction and are committed to providing you with exceptional service.
